Term of use

Thank you for choosing Relax Taxi for your transportation needs on the beautiful island of Korčula. To ensure a smooth and enjoyable experience, please take a moment to review our terms and conditions for using our taxi services to the island’s most popular destinations.

1. Booking and Reservations:

Advance Booking: We recommend booking your taxi in advance, especially during peak seasons. You can reserve your ride by phone, email, or via our website.

Same-Day Bookings: Same-day bookings are subject to availability, and we will do our best to accommodate you.

Confirmation: Upon booking, you will receive a confirmation of your reservation, including details such as pick-up time, location, and vehicle type.

2. Pricing and Payment:

Transparent Pricing: Our rates are competitive and based on the distance and type of service requested. Prices are provided upfront during the booking process.

Payment Methods: We accept payment in cash (in local currency, HRK) and credit/debit cards for your convenience.

Additional Charges: Additional charges may apply for extra services, such as waiting time, special requests, or travel to remote locations. These will be communicated and agreed upon before the trip.

3. Cancellations and Modifications:

Cancellations: You can cancel your booking free of charge up to 24 hours before the scheduled pick-up time. Cancellations made within 24 hours of the pick-up time may incur a cancellation fee.

Modifications: If you need to change the details of your booking, please notify us at least 12 hours in advance to ensure availability. Changes made on the day of travel may result in additional fees or delays.

4. Pick-up and Drop-off:

Punctuality: Our drivers will arrive at the scheduled pick-up location on time. If there are any delays, we will inform you as soon as possible.

Pick-up Locations: For airport or ferry port transfers, please ensure you provide accurate details of your arrival point. We will meet you at the designated area.

Waiting Time: A waiting fee will apply if you are delayed beyond the agreed pick-up time. If your flight or ferry is delayed, please inform us so we can adjust the pick-up time accordingly.

5. Luggage and Passengers:

Luggage Allowance: Please ensure that your luggage is within the reasonable limits of the vehicle. If you have large items or extra luggage, please inform us at the time of booking so we can arrange for an appropriate vehicle.

Passenger Limit: Our vehicles are designed to carry a specific number of passengers. Please adhere to the vehicle capacity to ensure safety and comfort. If traveling in a larger group, please book a suitable vehicle in advance.

6. Special Requests and Accessibility:

Special Requests: If you require any special accommodations, such as a child seat or specific vehicle type, please let us know when making your booking.

Accessibility: We strive to accommodate all passengers, including those with mobility issues. If you require an accessible vehicle, please inform us ahead of time so we can arrange for the best option.

7. Liability and Insurance:

Insurance Coverage: All our vehicles are fully insured for passenger transportation, providing you with peace of mind during your journey.

Liability: Relax Taxi is not liable for any personal belongings left in the vehicle. We encourage you to take care of your belongings and ensure they are collected upon reaching your destination.

8. Behavior and Conduct:

Respectful Behavior: Passengers are expected to behave respectfully and courteously towards the driver and other passengers. Any disruptive behavior may result in immediate termination of the journey, and the passenger may be asked to exit the vehicle.

Smoking and Alcohol: Smoking and consuming alcohol in the vehicle is strictly prohibited. Please refrain from bringing any such items during your ride.

9. Privacy and Data Protection:

Personal Data: We respect your privacy and will only use your personal details for booking purposes. We do not share your information with third parties without your consent, except where required by law.

10. Force Majeure:

Unforeseen Circumstances: Relax Taxi is not responsible for delays or cancellations caused by factors beyond our control, such as adverse weather conditions, road closures, or unforeseen emergencies.

By using our services, you agree to these terms and conditions. If you have any questions or require additional information, please do not hesitate to contact us. We look forward to providing you with a safe, comfortable, and enjoyable journey on Korčula Island.